MMS with the iPhone requires cellular data. (It says "Downloading" and never changes.) Some complain that they can neither send nor receive pictures on their Galaxy S9. Now all I see when I use my phone is a black screen but the notification bar, and drop down menu are still visible. I will keep checking this thread for an update. This issue might resolve in your phone by performing a I remember go sms prompting me to make it the main messenger service, is that what you were referring too? Yes No. I checked the ##3382# settings as well as updated both the PRL and System Updates with Wifi off, but both phones are continuing to exhibit the same problem. Do I need to generate a ticket with TIng or will my account automatically be added to the list? Restart your device: iPhone; iPad; iPod touch; Check your network connection. Kyle, do you have any custom ROM or anything non-stock on your phone? If you don't know (which I didn't for a while...) MMS stands for Multimedia Messaging Service. My wife also reported the same issue today. Sending and receiving picture messages is one of the most fundamental things you can do on a mobile phone. If this doesn't work I will send you an email to continue troubleshooting! Is it a network outage? We have found 5 possible solutions to your problem. Anybody can ask a question Anybody can answer The best answers are voted up and rise to the top Windows Phone . The only reason why WhatsApp can’t receive calls is because the app is not actually running. If you can't send and receive picture messages, there may be several causes of the problem. I also can’t send or receive pictures or videos in the Pixel and Pixel XL phones. Why do we ask this question? We encourage you to always do your own research and double check the terms. While on WiFi, I am not able to send or receive pictures but he is. Ok, not just me then either. Solved! MMS URL is correct and I updated the PRL and Profile. While on a conference call with 2 other people (both have Android phones) today, they were sending pictures of Graphs back and forth and trying to send them to me as well, but I couldn't send or receive anything. Thank you for posting in Microsoft Community. You can follow the question or vote as helpful, but you cannot reply to this thread. The blue messages … You can help protect yourself from scammers by verifying that the contact is a, official While we aim to provide you with the most accurate information and keep things up to date, prices and terms of products and services can change. Same error message and same situation -- receiving pictures and multiple-recipient texts (from iphones, so far as I know). Well, it was, all this mms and wifi goofing has killed my battery, but that is another issue. Both WiFi and Data will sporadically download a picture message or an iPhone group message, or give that same error "Internal Server Error" OR will give a message saying "Hidden Sender Address" with a "Message Not Found" error. Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary This thread is locked. Hi Jacob, hang in there. Any ideas on why this is happening? this also means loosing the text in the mms and as some people using iphones send mms by default (for whatever terrible reason) this has meant missing texts, not just images. However, my husband is on sprint and cannot receive pictures while on the phone. My wifi is working fine. 2) Phone Software Approach: If #1 is not technically feasible, then consider what Windows Phone does to handle this. To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. JUMP TO SOLUTION ‎07-09-2019 03:04 PM. Once I hang up call they all come through at once. Probably going to have to wait a bit on the LG Marquee issue, but the more new information we get about which phones are affected, the more we have to work with. I've been having this problem for a couple days as well. Here's how: If you still need assistance, drop us an email at help@ting.com! Go to Settings > About Phone/System Updates > Update PRL and then Settings > About Phone/System Updates > Update Profile. I cannot receive picture messages on my LG Marquee phone. It only takes a minute to sign up. Sometimes the outages created by going down of Apple servers also make the users face the moment when iPhone won't send pictures in text messages. Nothing special on it whatsoever. Thanks. But you may have found that you can only send pictures to certain people. Only the MMS portion of the data stream is free. Noticed it Thursday 5/30. If a GoPhone user has no data plan or has data disabled on a Lumia 520 (and probably all Lumia), they will still receive the text portion of the MMS. When I turn it on, verify that the connection is set, click on Google Play or Nook apps and get a No connection message. My wife has the same phone and is experiencing the same issue that began yesterday. Part 1. Please help. Thank you for your patience. Stock ROM. I cannot isolate any unique difference. Things You Can’t Do While on a Call. Can't say how you get to that setting on yours but on my phone, settings, connections, mobile network, access point names. 2. Keep us informed if the issue is resolved. Find more about 'I cannot send or receive MMS' with Samsung Support. Any time you send or receive a text or picture message on your iPhone, it goes through as either a regular text message or an iMessage. Most TELUS rate plans already include “Unlimited text & picture messaging”, which allow you to send unlimited text, picture and video messages while you are in Canada to other Canadian numbers, whether the recipients are in Canada or international. I recently used GoogleFi in Europe, and then switched back to my regular carrier upon returning. It shows "downloading", then                      *" - Your request cannot be processed, Internal Error" *      (It can receive standard texts though). You can send/receive an iMessage when on a call while the iPhone is connected to an available wi-fi network. If your phone can’t send out a text message still, move on to the next step. I can't send and receive picture messages on my Huawei P20 Android 8.1 Cause 5 of 5: Your phone hasn't been set up for picture messaging correctly To send and receive picture messages, your need to set up your phone correctly for picture messaging. And I'll advise people that I'm not getting the information in the texts :).]. Thank you so much for your reply. Here, we have gathered the possible fixes of the problem so that you can send pictures via text easily. I am having the same issue. No worries any more. Soft reset. Why won't my iPhone 5 flash when incoming calls are ringing? Why an iPhone SE and not a iPhone 7? Before you start this troubleshooting guide you need to check one important thing: Can you make a voice call? Texting was working perfectly fine for a couple of weeks, but now I can't send/receive pictures or group messages. By iMore Question in forum iPhone SE Replies: 2 Last Post: 02-18-2016, 10:00 AM. When receiving a picture message, it … Microsoft Agent or Can't send or receive MMS images while on WiFi My husband and I both have brand new Samsung Note 10s. We will help you. Take a look. argh! To send a message as iMessage or MMS, you need a cellular data or Wi-Fi connection. Even if I am on wifi. Hi Bill, we're keeping track of those affected by the issue. If you can’t send or receive text messages (SMS/MMS), have problems with group messages, or can’t send or receive pictures and video, try the troubleshooting steps below. It's not just us, then. However, there are still some points when I cannot receive or send pictures regardless. I have the iPhone 5C and cannot send or receive pictures while on a call. I've updated to the most current software and didn't have this problem until a couple of days ago. That did not work. I can launch the file manager app and see my files but I can't access or launch them. Hi Kyle! Please help. Highlighted. How to soft reset your Windows Phone. Microsoft global customer service number. Samsung Galaxy J7 crown can't send/receive pictures or group messages. Facing the issue of can’t send or receive a text message on Google Pixel and Pixel XL phone? Our account has picture messages enabled so they should come through just fine. Thanks for your patience. vny9877. If you have taken or downloaded photos on your phone but cannot views the pictures in Android Gallery, you can read this article to know the reasons and get the solutions to fix the problem. It does it while on 3g and while on wifi. Sign up to join this community. Reboot your phone and confirm the phone is connected to the internet by loading a webpage. My brother and I are both AT&T customers. We're still working to find a fix, but we'll be updating this thread immediately with any information we get. Why Can’t I Send Picture Messages to Some People from My iPhone? More and more #Samsung Galaxy S7 (#GalaxyS7) owners are complaining not being able to send and receive text messages while others are having issues transmitting texts with attached pictures … Ask Question Asked 4 … MMS with the iPhone requires cellular data. (Data connection was on.) Did you try uninstalling and reinstalling the messenger app and check if the issue persists? When I'm on a call sometimes a friend will send me pictures or I want to be on Facebook at the same time. I've spoken to customer service twice and we have checked the MMS url; updated PRL, profile, firmware;  and finally, did a factory reset. Our account has picture messages enabled so they should come through just fine. Ever since I upgraded to ios7 I can't receive texts while talking on the phone. Any thoughts? technical support services. I understand that the messenger app is unable to receive or send the pictures in Windows Phone. I have messenger with Skype it does Your phone hasn't been correctly set up for picture messaging Set up your phone for picture messaging. Thanks. 1 of 27 steps Slide your finger downwards starting from the top of the screen. You can share photos via email, or Apple Messages while connected to Wi-Fi, without using the cellular network. If you are in the U.S. and your carrier is Verizon or Sprint, you can't access the internet while on a call with their network. I apologize if this has been answered before, but I couldn't find a thread for this question. Based on this thread (and a few calls we received yesterday), it does seem there may be an issue with MMS messages not arriving on LG Marquees. Correct Answer: I cannot receive or send picture messages while talking on the phone Could this have anything to do with the wifi not working at all too? Please help. I had the same problem but now I am able to receive my pictures in Hotmail that I sent from my phone.. Look in the posts for: (you may need change FILTER BY TYPE: to All or Discussions to find it). Why won't my iPhone 5 flash when incoming calls are ringing? I've sent you an email to collect some basic information about your wife's phone. We are investigating to see what's going on. There are various users reported issues of Google Pixel can’t send or receive a message. Microsoft Employee and that the phone number is an Glad this thread was so easy to find. Another thing to figure out why can't you send pictures on iPhone is confirming the Apple system server status. Anything that requires an app to open does not work. My wife has the same phone and is experiencing the same issue that began yesterday. Now reboot your galaxy S10 and try to send pictures as messages and check fix can’t send message issues on galaxy S10. 1 of 28 steps Slide your finger downwards starting from the top of the screen. Hi, I have a stock LG Marquee and I'm having the same issue - been happening since yesterday. Can not send or receive pictures in messenger on my windows phone. :) Thanks Katie. Restart your device: iPhone; iPad; iPod touch; Check your network connection. I reset my entire phone,to no avail. @Sandra, you may want to do a profile and PRL update for your WiFi: Turn WiFi off and 3G on, then go to Settings > About Phone/System Updates > Update PRL and then Settings > About Phone/System Updates > Update Profile! Consequently, the users have to wait when server goes down and occasionally check the system status to get rid of the problem. I receive one of 20 pictures he sends via text message. same problem with a marquee... very frustrating! I have Advanced Messaging and Talk & Text on and I still can't send images from my S9 to the other phones on my account (an S20 and an S8) without turning WiFi off, nor can they receive it. Amazing Cyber Monday deals from Walmart, Best Buy, Amazon & more are already here Your iPhone supports MMS, as well as SMS — or Short Message Service — which is a more simplified way to send a text message, for times when iMessage is unavailable. That could be your problem, you may have frozen or deleted an … Your iPhone supports MMS, as well as SMS — or Short Message Service — which is a more simplified way to send a … If you are one of the users who are reporting that “my android LG Aristo phone won't send pictures but will send text” then your worrying time is over now. Texting was working perfectly fine for a couple of weeks, but now I can't send/receive pictures or group messages. Sounds like you need to update your MMS URL. We will monitor the situation and post an update once we have reached a resolution. I have a Samsung Galaxy J7 crown that I recently purchased from Tracfone. 0 Kudos Reply. This is why you can't talk on the phone and receive the picture messages (text messages). Refer: Learn More. I understand that the messenger app is unable to receive or send the pictures in Windows Phone. Why an iPhone SE and not a iPhone 7? My Marquees on my account are experiencing this trouble now with pic msging. If clear app cache can’t fix the issue of sending the picture as a message on Galaxy S10, clear app data also in your device. This issue might resolve in your phone by performing a … #6 crazyjoejoe, Feb 27, 2012. If you can't see an option to turn on MMS Messaging or Group Messaging on your iPhone, then your carrier may not support this feature. To everyone having difficulties sending pictures from their phone to their email and not having the pictures show up. Even though they work together seamlessly in the Messages app, iMessages and text messages use different technologies to send pictures … If you also can’t send iPhone photos on WhatsApp, here is how you can resolve this issue right away. If you want to use MMS without purchasing a data plan, you may wish to apply the data block so your phone can ONLY send and receive MMS data to /from the cellular network. On the other hand, trouble comes along with that iPhone can't receive photos/videos messages especially when you are in hurry to get photo messages on iPhone. There are two major issues that people face this problem. This is a very common issue among Android users and you don’t need to panic over it. I was able to do this when I was with MetroPCS. Your phone hasn't been correctly set up for picture messaging Set up your phone for picture messaging. Turn off Wi-Fi or cellular data whatever you are using. Sending and receiving picture messages is one of the most fundamental things you can do on a mobile phone. To everyone else in this forum post, we've already marked you down. I have a Samsung Galaxy J7 crown that I recently purchased from Tracfone. Interestingly, outgoing messages seems to work fine. My husband and I both have stock LG Marquee's and are having the same issue - it's happening much more frequently lately! @ Katie I did that, message said the PRL was upgraded, the profile update is completed. Similar Threads. We are glad to help you further. Being said, make sure that your cellular data or WiFi is enabled.If you are still unable to send or receive picture messages while connected to the internet, troubleshoot your phone using the solutions we mapped out below. (images 1 and 2) Clicking on the menu in the middle turns on the voice command. @Carla, it's totally stock. Why don't text messages send while I'm on phone call? I won't know if those updates fixed the mms until I can turn it back on. Wifi gives you web access but not the network's web, so that's why you can't receive or send pictures. Is this a phone or a carrier issue. Same message, did the updates posted above. Highlighted. Taking and sharing pictures is fun and easy to do on an iPhone. Depending on the phone they could all be in one apn or there could be two called internet and mms. However, if it can actually send out the message but can’t receive it, then skip to step 4. After each step, check to see if your issue has been fixed. @Katie (or other Ting staff): Is it your advice to simply wait to hear back on this thread about what to do about this continuing problem, if we have already checked MMS url and WiFi/3G settings; done PRL, profile and firmware updates; and (possibly) done a factory reset? Joe did you ever freeze or delete any apps? I haven't had a chance to check it  yet (she's at work) but I'll check back later. I can't send and receive picture messages - LG G3. Many people have faced this MMS problem issue and search for the reason. Was wondering if someone can help me out with this question: When I'm on the phone with someone, I'll try to send pictures while in call I never had any issues before, but since I reset my phone, I can't send pictures to anyone while I'm in call. So does data transfer via internet and apps. I was looking for a solution not looks like everyone has the same issue. If you can’t send or receive text messages (SMS/MMS), have problems with group messages, or can’t send or receive pictures and video, try the troubleshooting steps below. I cannot receive the majority of pictures he sends to me using his Samsung Galaxy S8 active phone. official With my last phone it would automatically turn on the data connection when receiving/sending a picture and then would shut it off. Reset Network Settings. And is there an ETA for resolution? :(. In daily routine people are sending and receiving text messages to friends or family members. Hang tight everybody! @Sandra, sounds good! It does it while on 3g and while on wifi. When receiving a picture message, it … I remember go sms prompting me to make it the main messenger service, is that what you were referring too? The only problem is the incoming data from messages. To send an SMS message, you need cellular network connection.If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi. I get a "download" link when someone sends a picture but it never downloads until I end the call. I can’t them to automatically download, and even when I manually try to download it, sometimes it still doesn’t even work!” This is the problem that many smartphone users go through. Protect Yourself From Tech Support Scams I cannot receive picture messages on my LG Marquee phone. Take note that when sending picture messages or any form of … Did you try uninstalling and reinstalling the messenger app and check if the issue persists? Windows Phone Stack Exchange is a question and answer site for enthusiasts and power users of Windows Phone OS. In the Messages app, the iMessages you send show up in blue bubbles and the text messages you send show up in green. Some users also report the same issue. My wife has the same phone and is experiencing the same issue that began yesterday. Our account has picture messages enabled so they should come through just fine. I have tried the soft reset many times, does not help. Did you try uninstalling and reinstalling the Skype application and check if the issue persists. The problem went away for about a half day and then returned, for no discernible reason. Checked connection, IP address, and MAC address are listed, but it didn't connect to Google play. Thank you for your quick response, Katie. I googled the problem and it brought me to this site. I am also on wifi. Regular texts work fine. November 19, 2014 By Matt. When I tried to send a picture, I got a "Messaged Failed" alert. Samsung Galaxy S7 can’t send or receive picture messages if you don’t have internet connection. Open the chat window on WhatsApp with the contact you would like to send the media item, contact info, or location to. I believe that is what has been suggested. Stock ROM Marquee, - Your request cannot be processed, Internal Error attempting to download MMS pictures via WiFi or 3g. When you can’t send or receive pictures on an MMS from your Samsung Galaxy S8 or Galaxy S8 Plus, it can be very upsetting. Same issue with my wife's Marquee. Generally, if something you want to do requires the microphone, you won’t be able to do it while on a call because the mic is already in use. It's important first to find out if you can make a call. I don't receive too many picts so it could have been afflicted a week prior. After each step, check to see if your issue has been fixed. Last successful Picture I received was  May 24th. You can help protect yourself from scammers by verifying that the contact is a Some complain that they can neither send nor receive pictures on their Galaxy S9. Why can't i send/receive pictures while on a call? A network problem or software issue is mainly responsible for this. I'm not sure what to do. At one time I thought it was a file size issue but eventually that did not prove to be true. @David - try updating your PRL and Profile: Turn WiFi off and 3G on. My MMS URL is set correctly. Please post to us with more information to help you better. Microsoft global customer service number, This issue might resolve in your phone by performing a, I suggest you to check the below link and try to do. DroidForums.net | Android Forums & News. I redid mms apn to conform to my carrier. If you owned the new Galaxy S9 and observed that not every picture sent to you is getting delivered, you’re not alone. Make sure your device has enough space to receive images and videos. Some users also report the same issue. When on a call, I can't send or receive picture messages. Also, my mobile hotspot has stopped working. At this time we're still working to get this fixed so if you do have a Marquee device and you're having an issue with MMS we'll be updating this thread as soon as we know this has been resolved. It will help you to get rid of the trouble easily. Question: Q: Can't recieve texts while talking on the phone. I have an iPhone X, and since my return and switch back, I cannot send picture messages to android phones, nor can I send group messages that include an android number. Why don't text messages send while I'm on phone call? While on a conference call with 2 other people (both have Android phones) today, they were sending pictures of Graphs back and forth and trying to send them to me as well, but I couldn't send or receive anything. I checked my wife's phone and it's the same issue as others. Note 9 I am unable to receive /send text picture messages while on WiFi I did not have this problem with my Note 8 just upgraded to the Note 9 . I did the suggested steps above but still no picture. Step 1: Go to settings in your Samsung devices. If your new Samsung Galaxy S10 Plus can’t send MMS, the problem should be with your account or SIM card. Thanks for your feedback, it helps us improve the site. By iMore Question in forum iPhone 5 We will help you. How to fix your phone that can send text messages with emoticons but can’t receive them. If you are unable to send or receive email, and there are no connection errors, there may be a simple solution. Part 1: Why the Picture Messages (MMS) Can't be Sent? Many thanks Ting Support Team! To send an SMS message, you need cellular network connection.If you turn on Wi-Fi Calling, you can send SMS messages over Wi-Fi. 1 Kudo Reply. I took it to the store and of course, it worked fine. If you owned the new Galaxy S9 and observed that not every picture sent to you is getting delivered, you’re not alone. I've noticed that I can't be on a call and do anything over my mobile data. You can easily send photos, videos and more while chatting in WhatsApp: 1. Not to worry! You might have even noticed that you can send them to people whose messages are blue, but not to people whose messages are green. THEN I restarted and it is working now. not give me the option to delete the app. FAQ for Samsung Mobile Device. After all, the purpose of these multimedia messages is to deliver these awesome pictures. In this article, I will present to you some quick methods to fix Galaxy S10, S10E, or S10 Plus that can’t receive MMS. You can send/receive an iMessage when on a call while the iPhone is connected to an available wi-fi network. Know how to enable Simple Sharing with the Galaxy S7 to easily share files while using select apps. Savagerun Member Joined: Dec 15, 2011 Messages: 666 Likes Received: 10 Trophy Points: 18 Ratings: +10. When receiving a picture message, it displays the following in the text field: - Your request cannot be processed, Internal Error. We don't have an exact time frame at the moment but we'll continue to post information here as we receive it here. Make sure you've entered the correct phone number or email address for the contact. I suggest you to check the below link and try to do Soft reset on your Windows Phone and check if the issue resolves. I'm not sure what to do. Cannot receive picture messages on phones (LG Marquee), Enter your MSL (found on your account at ting.com under Your Devices, then click on the device). Again, only an issue with the phones on our plan. [In which case, I won't call customer service again. You will not be able to send or receive emails without an active internet connection. Amazing Cyber Monday deals from Walmart, Best Buy, Amazon & more are already here. Pictures are sent using the data network so if you don't have access to the mobile data, you won't receive any pictures. The really frustrating part is that all of these texts are work-related, for me! If all of the apn you have says "not set" in the mmsc, mms proxy etc then it isn't set up. Journeyman In response to QueenK ‎02-12-2019 04:50 PM. WhatsApp Not Sending Photos on iPhone: Here are the Possible Solutions Solution #1: Turn OFF and ON WiFi/Celluar/AirPlane Mode. More Less. Whew! Is this a limitation of the Network or - 136250 Thanks for letting us know! Step 5: Tap Clear data. While these devices are sporting lots of useful features and functions, they are still having some issues that annoy the users. Your phone hasn't been correctly set up for picture messaging Set up your phone for picture messaging. Will bookmark this and hope to see a solution soon. Since you could receive calls on WhatsApp when you actually manually launch it, WhatsApp app itself is not the fault here. 1 of 27 steps Slide your finger downwards starting from the top of the screen. If you are in the U.S. and your carrier is Verizon or Sprint, you can't access the internet while on a call with their network. ... why cant my phone receive pictures, why wont my android get pictures, why wont my android receive pictures, why wont my droid receive pictures. By iMore Question in forum iPhone 5 Replies: 2 Last Post: 02-17-2016, 11:18 PM. can't send or receive pictures with text messaging in the LG Quantum I'm having problems receiving and sending pictures in the MMS text messaging in my windows phone/LG quantum. technical support services. ... Basically I have to be off the phone in order to receive picture texts or send texts with pictures. It allows you to send and receive pictures, videos, and audio clips through text messages! Just adding that I have also been experiencing this exact problem on my refurb LG Marquee for the last week or so. What is model of your Windows Phone? why my phone no longer syncing photos transfering to … When you can’t send or receive pictures on an MMS from your Samsung Galaxy S8 or Galaxy S8 Plus, it can be very upsetting. It allows you to send and receive pictures, videos, and audio clips through text messages! Here we will try best to offer solutions for you to fix iPhone can't get multimedia messages. Settings app → Wi-Fi or Cellular/Mobile We have 2 Lg Marguee's doing the same thing. Placing a ticket. I cannot receive picture messages on my LG Marquee phone. After all, the purpose of these multimedia messages is to deliver these awesome pictures. Similar Threads. By iMore Question in forum iPhone SE Replies: 2 Last Post: 02-18-2016, 10:00 AM. I can send them? My phone is the Nokia Lumia 928. I don't think so, Sandra. Also, my mobile hotspot has stopped working. I'm using the message app the phone comes with. This is a very common searched topic on Google. Why cant i use mobile data during a phone call?? I am getting this same issue with my Marquee, it's been going on for about a week. Among them, there is one glitch that affects the smartphone’s ability to send or receive MMS. just did all updates and a few tests, exact same error message. Home Questions Tags Users Unanswered Jobs; Why can't I send pictures via MMS? Tech support scams are an industry-wide issue where scammers trick you into paying for unnecessary And when trying to send one, it just continues to say "message sending" but doesn't send until I end the call.